Benefits for servicemembers
  • Understanding the Servicemembers Civil Relief Act (SCRA)
  • Enroll in Sallie Mae SCRA benefits
  • Making payments while you’re away
Manage your account during military service
  • Establishing a power of attorney
  • Protecting your credit with an active duty alert
  • Addressing financial problems

Additional resources

FAQs

How can I provide Sallie Mae my military orders?

Please find the applicable contact info, address, and fax number for your product below.

What does it mean to be in an eligible period of military service?

Under the SCRA, "military service" includes:
  • Full-time, active duty members of the five military branches (Army, Navy, Air Force, Marine Corps and Coast Guard).
  • Reservists on federal active duty
  • Members of the National Guard on federal orders for a period of more than 30 days
The SCRA also includes:
  • Servicemembers absent from duty for a lawful cause or because of sickness, wounds, or leave
  • Commissioned officers in active service of the Public Health Service (PHS) or the National Oceanic and Atmospheric Administration (NOAA)
  • Individuals who co-signed a loan for, or took out a loan with, a SCRA-eligible servicemember

You can access and read a copy of the SCRA. For additional information regarding the SCRA we recommend contacting Military OneSource.

Why do I have the SCRA benefit on my account but my deferment is denied?

Sallie Mae extends the SCRA interest rate benefit for an additional year after military service ends. Military deferments and forbearances are available for student loans only during periods of military service.

Can I get a letter explaining my SCRA benefits?

Yes. Log in to your account to chat with a military Customer Care Advisor or call us at 855-534-2668 and ask for an SCRA benefits letter.

Contact information for servicemembers

Student loans

Call us at 855-534-2668. If dialing internationally, please call 877-224-9408.

Our dedicated advisors are standing by to help you: Monday – Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m.
Saturday 9 a.m. to 6 p.m. ET.

Need to send us orders or documents?
Mail:
 Sallie Mae, PO Box 6566, Wilmington, DE 19804-6566

Credit cards

Call us at 855-534-2668. If dialing internationally, please call 877-224-9408.

Our dedicated advisors are standing by to help you: Monday – Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 8 p.m.
Saturday 9 a.m. to 6 p.m. ET.

Need to send us orders or documents?
Mail: Sallie Mae, PO Box 3009, Wilmington, DE 19804-0009

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