Contact Us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Phone

855-756-5626 (855-SLM-LOAN)

Monday - Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Make a payment

Check a balance

As always, we are committed to providing the best possible service to our customers while also keeping our employees safe. With this in mind, Sallie Mae Customer Care Advisors will be available via chat, through our Sallie Mae app, and by phone. You may experience longer than normal hold times when contacting us.

Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)

Payments can be made at any time via our automated phone system.

Monday through Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 8 p.m. ET
Saturday: 9 a.m. – 6 p.m. ET

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Correspondence

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Disputed balances

Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Credit Bureau Reporting Disputes

Sallie Mae
P.O. Box 3229
Wilmington DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Subpeona address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures